Administrator/Customer Service

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Job Code:

Location: Windsor/Bray

Duties include:
? Provide the Manager with secretarial support including the regular upkeep of all filing, preparation of correspondence and reports within the office.
? You are the primary receiver of incoming telephone calls and their onward transmission.
? Sorting and distribution of incoming mail.
? Raising of invoices/credit notes, statements and month end procedures on a computer system, in accordance with laid down procedures.
? Daily banking and associated records.
? Purchase Ledger invoice coding and despatch for payment.
? Ordering of stationery and other site consumables.
? Prepare the monthly payroll input forms and despatch to Outlook House in the absence of the Manager.
? Maintain all computer records, including the production and safe keeping of computer back-u disks.
? Customer liaison, ensuring the highest level of customer service to fulfil the requirements of the ‘Customer Promise’ including the day-to-day liaison with tenants.
? To ensure that all complaints are dealt with effectively and details passed on to the Manager.
? Operate a strict debt control policy in accordance with company procedure and liaise frequently with Manager on outstanding accounts.

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